Let me tell you about my Sam Ash experience.
I called Sam Ash and ordered the “Kala U-bass rumbler” on a Friday and inquired about one of the “open boxes” discount. It was not available however I was awarded a discount anyway. I received the product Saturday (the next day) although I did not request overnight delivery. I was expecting it a few days after I ordered it. The product was well packed inside a box that was inside a box. The day after I opened the box I was discarding the packaging when about 15 guitar picks and a Sam Ash T-shirt fell out! I guess all that was complimentary. A week later I received a call from Sam Ash asking if I received the product ok. I was very impressed with the perks and great service.
Customer service is getting rare so thank you for the great service! I will be using Sam Ash again.