Hello Mr. Moore,
I recently purchased a Ludwig Snare drum. I wanted to email you and let you know what a great experience and successful transaction this was. The reason is simply because of Mathew Stone. This Sam Ash team member really went out of his way to ensure my purchase was successful. After I made the online selection, Mathew emailed me to let me know these snares were discontinued. But also mentioned there may be one available at the main office. Yesterday the drum showed up here via FedEx. Mathew’s dedication and excellent follow up made my purchase happen. He keep me in the loop through the entire process. This addition to my drum set which I also purchased via Sam Ash is the cherry on top. Again What a great experience and needless to say I am a Sam Ash customer for life.
Please pass along my message to your team members and I look forward to future business with Sam Ash !