Greetings Mr. Crews,

I am writing to you with regard to my experience as a serviced customer that recently purchased a guitar from your store.

I had just purchased a guitar from your store; and I would like to extend my commendations to your store and to Mario in the guitar department, the representative that diligently assisted me throughout the entire process. I am a customer residing in California and had tracked down a guitar that I have been trying to acquire for months at your store.

I had called about two weeks ago to start the entire process of purchasing the instrument. Despite some obstacles, a three hour difference in our respective time zones, and having to communicate mostly via telephone, Mario was very patient, expeditious, and hustled to ensure that he would provide excellent customer service throughout the entire process.

It was a pleasure to receive excellent service from this gentleman and your store. If I am ever around New Jersey, I look forward to the prospect of doing business again.