I recently purchased a Jackson Soloist from your cactus location in Phoenix Az, I traded 3 guitars in as credit. my sales rep was a young man named Mike. once I got home and started to play it I was not as in love with it as i hoped, I called the location and spoke with dept manager Elias Srouji. I explained the situation and he was beyond helpful, he asked what i was interested in as an exchange, I said what I was looking for. Mr. Srouji took my number and said he would see if he could find what I was looking for. he called back several times with options for me but none that fit the bill. I also have a Gibson Les Paul and thought maybe I would see if he had something in my price range.When I called back and asked about a Les Paul that I had seen on the wall( an Epiphone Zach Wylde model) he said yes they have it, and that it would be an even swap.So when I went back they were more then helpful, even exchanging the new case that I had purchased for the soloist! you have an amazing staff at that location your General Manager Jason Goldin was very pleasant as well. I am sorry for this being so long winded, but I felt the need to express my sincere thanks to you. As a member of Management myself I know the importance of a quality staff! I am going to make SAM ASH MUSIC my first call for anything I may need in the future.