Hi Jimmy,

I’m sure you’re expecting a complaint based on my subject but I’m writing to let you know how exceptional my experience was today working with Matt Stone!

Matt answered all of my questions to the best of his knowledge and proactively made sure he found answers to things he did not know. I was extremely impressed that he called me to give me an updated status on my request and followed up again this evening.

In a time when people are quick to complain about everything, I wanted to make sure Matt got credit for a job well done!