Ira:

Thanks for the email. I am actually a luthier making custom OM Jumbo guitars from my small shop. Sam Ash has been reliable for me since I first visited the small store in NYC back in 1972. On a whim I bought a Martin knock off that SA had make in Japan – and I still have it, and play it often. I think you guys are special, and the personal touch is what does it. Keep it up, and try to touch your customers whenever possible.

All the best!