Hey Carm,

Thanks again for your caring and attention to this issue, and as we both know all too well, things happen. What’s important is how these issues are handled, and you have been most helpful and professional. This was actually my first order with Sam Ash and because it’s obvious you and the Sam Ash company truly care about customers, I will definitely continue to order from Sam Ash, as well as recommend the company to my friends and fellow members on the guitar forums I’m a part of.

My best,