I just wanted to give a positive review of the guitar manager Graham Wise, at Sam Ash at 5700 Mayfield Road, Lyndhurst Ohio, 440 446 0850. I purchased and exchanged a couple of products and expected the usual rudeness that Guitar Center can be known for, but the staff, especially Graham, were very welcoming and forgiving of indecision. My receipt was Invoice #081053OJOP , 08/10/15. Thanks a lot!