Hello, my name is Charlene K. My son is a 16 year old guitar player who loves your store and it’s staff. He is always begging me to bring him there to see what is new and try the merchandise out. Through the years we have bought several things from your store and have always had great experiences with them.
I just wanted to let you know that Shawn has always gone above and beyond to be very helpful to us. He is extremely knowledgeable on all things guitar and anytime we have a problem he is fast to resolve it. I had a problem with a fender guitar case we bought a year ago and he helped me every step of the way and now fender is replacing it for me. Thanks Shawn. Cooper also had a problem with one of his guitars and Doug was so good at explaining how to fix the problem to him. He is extremely good at his job and such a wonderfully nice guy.
Could you please let the guys know what a great job they are doing. They have certainly been big factors in creating loyal customers!!