Great Customer Service
On January 11, 2014 I contacted your store via phone to ask questions regarding the purchase of drums, I was privileged to speak with Sammy who was knowledgeable, patience and extremely professional I explained to your employee that I purchased a set of drums for Christmas for my son who is 10 years old, upon opening the box I was unable to assemble them because there were no instructions. I contacted customer service and they were unable to assist me only stating the company was cutting back on paper and to look at youtube for instructions. The next morning (New Years Day) I contacted the store and they were unable to assist as well, I returned the drums an hour later. I shared this information because i was asking him so many questions.
Sammy made sure he explained everything about the drums he gave me somethings to look at and compare before I came in to make my purchase, and assured me he would have the instructions in case there weren’t any in the box…..
The next day my son and I went to your store and purchased a set of drums. Sammy was extremely helpful, professional and patient along with the rest of your staff. He printed the instructions and gave some pointers to my son about his grip on the drum sticks.
I was able to assemble the drums and my son seems to be enjoying them.
As a parent my focus is to nurture, protect and enhance my child’s life, even with his interests changing every other month. If he is happy I am happy.
I think Sammy should be commended for a job well done. It was my first time to your establishment and I am very pleased with my experience.
Sammy seems to be a delightful young man and a great representation of your company since your staff is a reflection of your company.