Dear Sir or Madam,

I’ve never written a letter of thanks or complement before, but I feel compelled to do so in this case because of the outstanding treatment I revived at your Ontario Mills store located in Ontario California and your exceptional Guitar Manager named Danny Rivera. I purchased a Martin D-28 and Danny was very patient, knowledgeable and applied no pressure on me for this very substantial purchase. After I purchased the guitar I took it in for servicing at your store. Danny contacted me about a week later and told me that my D-28 had a “hairline” fracture in the neck and even though it wouldn’t effect the performance, he was going to contact Martin and request a new guitar for me. About a week later the guitar arrived and Danny called me. Upon my arrival Danny showed me the fracture in my old guitar. Only a real professional would nave noticed such a small fraction and Danny presented me with my new D-28 still in the Martin box. Like I said previously, I’ve never written a letter like this before, but Danny’s style, professionalism, knowledge and overall management style compelled me to do so. Danny is also a very nice person. You have a customer for life thanks to the efforts of Danny Rivera. Truly,