Dear Mr. Ash
I just wanted to give you some feedback on how much I enjoy shopping in your stores, especially the one I went to last week in Raleigh. I have actually shopped at Sam Ash in Goodlettsville a fair bit before and it is a really great store with friendly helpful staff. I don’t live in the USA so I drop in whenever I am in Nashville to pick up goodies and it is my favorite place to shop.
Since I like the Goodlettsville store so much I dropped into the Raleigh store after the IBMA World of Bluegrass event last Sunday. I didn’t really need anything but I thought I would look around. I was helped by two gentlemen in the audio equipment section. (I am so sorry I can’t remember their names but the store manager does remember who was on that day so hopefully he will get the right feedback to them.) The two went out of their way to be helpful even though I was making a very small purchase. They were very knowledgeable and fun and made it a great experience. I’m not sure you are supposed to laugh that much when shopping but I did and it cheered me up for the rest of the week! Since I was browsing I also saw them interact with several other customers who all received the same level of customer care and left with smiles on their faces.
Also, when I called the store just now to let them know how well their employees were doing I had a really great chat with Andy the store manager. He seemed genuinely happy to know that his people were doing a good job and seemed very passionate about customer care. So I thought you might like to know that too.
I will certainly go back next year when I am in Raleigh based on this.