Dear Mr. Ash:
I am writing to inform you of the extraordinary efforts of an employee at your Sam Ash location in Westbury, Long Island.
I had the good fortune of working with salesperson, Eddie DeCesare in the Drum Department – a relationship that extended from July to mid-October of this year.
The challenge was to restore a 1986 Yamaha record-custom drum set which was missing several original parts which were very difficult to find.
Eddie contacted Yamaha and was relentless in locating every part needed to complete the set over months of effort. He was knowledgeable, efficient and patient over the months this took to accomplish. There were periods where I was getting frustrated with certain obstacles that showed up but Eddie consistently responded with comments like “I want to complete this,” “I want to make you happy when you leave – and we’re not going to stop until you’re completely satisfied.
I have been a professional drummer for over 40 years and after frequenting music stores on 48th and 46th Street in NYC, I can honestly say that I have never experienced this level of interest and attention from a salesperson. I live in Staten Island and it would make more “sense” for me to travel to Brooklyn or NJ so I consider myself lucky to have happened upon the Westbury store where Eddie worked.
This is an employee who is a great asset to Sam Ash, with the organizational and people-skills that make you want to develop a long-term relationship for all of your musical needs. In my opinion, Eddie DeCesare should be considered for a higher position where he would be able to educate/supervise other salespeople to elicit the same feelings I experienced at the end of our long transaction.
So often, people write to complain about store management or procedure – I felt that it was equally important to praise the efforts of a worker who clearly went “above and beyond” with no expectation and an impressive attitude…I will be back.