To Whom It May Concern,

I work in the customer service industry, and a rule I live by is to treat every customer, no matter how large or small, equally. I feel that in order to be a success, we should strive to make every customer satisfied. Other companies such as Porsche, Alaska Airlines and Discount Tire will always get my business because they “get it” and deliver the very best in customer service. I will be adding Sam Ash to that list. I will tell all of my musician friends the experience I had and hopefully send more business your way. I am especially impressed with John Montes, who took a problem, that, lets face it, was not Sam Ash’s problem and corrected it anyway. He stayed in constant contact with me and made me a customer for life. My cable arrived yesterday, and even though it was not the one I had selected, I am thrilled with it and love it! Hats off you John and everyone there at Sam Ash…you “get it” and do a fantastic job! (Can’t wait until I can afford that Rickenbacker 4003 Bass!)