Hi Alan,

I wanted to thank you for all you’ve done in order to make me a satisfied customer with Sam Ash.
I received the pedal Friday in perfect order as you promised.
I appreciated your efforts to track down a pedal in one of the stores and have it shipped to me ASAP. I realized that it could have easy enough for you to say sorry “I can’t find any or I’ll put you on the waiting list”, but you located the item and communicated the status with me as well as a follow up email.
Being in the home renovation business where customer service is just as important as the product, a good effort does not go unnoticed.
So now whenever I’m looking to purchase musical gear, you will be the first sales associate and the first company I’ll do business with.