Dj- bassist- band manger from Naugatuck CT.
I am also a long time Sam Ash customer.  This past Saturday I was performing at a charity event in my town , When my amp blew.  I was instantly in panic mode , hundreds of people  there not to mention I had to dj my cousins wedding on the following day.   Knowing that I hadn’t  had the Amp for a year I freaked and called New Haven Sam Ash where of course I bought it.  The manager there a very nice man Mr . William Morello , Helped me and saved me. He saved my reputation, my livelihood ( even thought I did both gigs this weekend for free ) and from debilitating stress.   The event that he helped me with on Saturday was a fund raiser for ST. Judes , organized by 2 local high school students to raise funds. On Sunday I had to DJ a Free wedding for my dear cousin .  200 people. If Bill From the New haven store did not help me out quickly and instantly, the word disaster would have been a personal understatement.
I write this to you to give respect, thanks and praise to this man.   He makes me see the heart of Sam Ash.  He is a good man who is a good reflection on this company.  Customer service is the most important thing in business, and Mr. Morello personified this to me.   I will sing both his , and Sam Ashes praise on social media.  If my input as a customer means any thing , then Long live Mr Billy Morello.

You have a satisfied , relieved , thankful customer for life.  I ask that you please relay this message to Billy in New Haven.