The other day I was in your Dallas store. I found several items I was interested in in the drum department. Bryan Nicholas helped me out and was awesome! Because of his great customer service, I walked out with $220 worth of cymbals and a carrying bag. That may not seem like a lot of money to SA but it is to me. I used the gear that night in a show and I am 100% happy with the purchase and the customer service given by Bryan. You should definitely reward him in some way as he is a valuable asset to your company. I’ll be back because of him and will mostly likely purchase an entire drum kit. Customer retention is 1/2 the battle in the business world!