I just wanted to let you know that I was treated VERY well by Greg at your Charlotte, NC store (invoice # 5696, 6/9/14). The item I purchased was a bass flute and I was concerned about packing and getting the item in timely manner. Greg got the flute shipped out so that I wouldn’t have to wait the weekend and it would not be sitting in a storage facility for two days. When it arrived, I was very impressed with the way it was boxed and padded—excellent! The item was just as Greg described it and I am very pleased with the way this transaction was handled. I have expressed gratitude to Sam Ash in the past directly to Paul Ash, but I am now very sorry to learn of his passing—he was a great guy. Thanks very much for passing this on to the appropriate people so that they can consider giving Greg at least a pat on the back, if not a raise!