I’m sure that practically all the emails you receive about service in your stores are negative. People will tend to complain when something is wrong. In this case I want to do the opposite, that is, I want to let you know how pleased I was by the helpful actions and general behavior of the people in the guitar area of your store in Huntington Station Long Island, specifically, the wonderful help I received from the manager, John Heney. I live in West Islip and there are many music stores closer to my home, but from now on I will drive the extra distance to your store in Huntington and do all my purchasing there. I’m sure that there are a lot of other customers who do the same, but you never hear about them.