Sam,

Just wanted to write a note to say what an amazing staff you have at your San Diego store. I needed guitar strings for a gig tonight, and knew I wasn’t gonna make it to the store in time for the 9pm close.

I called with a crazy idea: to purchase strings over the phone and have your staff leave them somewhere outside the store. I understood the risk that they may get stolen, but was willing to take the risk.

Your folks did me one better: staying open an extra 15 minutes for us to get there, and then – on top of that – hooking us up with some brand new DR strings that haven’t even been available yet.

They were the nicest people ever. Everyone was smiling and awesome. I can’t express how much it meant!

I’ve been a loyal Sweetwater customer for big purchases for years – GC for smaller stuff. I’ll never spend another nickel with either again.

Your newest loyal customer,