Pedro,

I wanted to take a moment to write you in reference to Diego in guitars (Dolphin Mall, Miami). In him, you have a gentleman, in the truest sense of the word. Diego always goes out of his way to help and inform with intelligence, honesty, and  diligence. It is refreshing to deal with him on a regular basis. These  kinds of customer service skills are extremely rare today, thus the reason for my email.

I believe Diego is an asset to your company, and he should be recognized as such. On my part, I will continue to patronize your store for the capable help Diego provides.

Thank you,