Mr. Ash,

I have to let you know about an exceptional employee you have working for your company. His name is Mike Maddux in the Cerritos CA store. I recently purchased a new, not so common, Taylor guitar there and he made it a very pleasurable experience. Even though I live more than 3,000 miles from that store he made me feel like it was just down the street. Since he gave me his cell phone number he was always accessible to answer my many questions and requests. He even went into the store on his day off to personally take my order. The day it was scheduled to be delivered he sent me a text to see if I received it. I was lucky that store had the exact guitar I was looking for and Mike was working there. I don’t encounter exceptional service often these days which is why I am taking the time to complement Mike. Thank you for having Mike working at that store.
Sincerely,