Hi Mr. Ash,

I want to thank you for responding to my email a few weeks ago. (I never expected to actually be contacted by Sammy Ash). I’ve since been contacted by George and David Santamaria. I returned to the store today May 11, 2014 and emailed David about 2 hours before I arrived. He was just arriving as I arrived although I didn’t know him and he didn’t know me. I decided to take a look again at the speakers and amps before asking for David. I wasn’t in the department no more than a few minutes before Demetrius (excuse me if I misspelled the name) approached me and asked if he could help me. Demetrius was professional, knowledgeable, and provided the service that I expect at any business serious about good customer service. After Demetrius responded to most of my questions I asked if David was available and David provided even more outstanding service. I walked in unsure if I was going to make a purchase or not but David persuaded me to make a purchase in excess of $2000. I did put the purchase on layaway but the sale was made. I stated in the previous email that there are other options available but your staff has certainly proven that my earlier visit was simply out of the norm.

Thanks,