I my name is William and I just wanted to tell you about the excellent service I received from one of your sales people Rich Keane Jr.
I called a few days before Christmas, trying to locate a guitar which would be a Christmas present for my young niece.
At first I was sad to hear that the guitar that I was looking for had been discontinued.
But Rich went the extra mile and searched the database and found one that was located in Sam Ash in Tampa Fl.
He wanted to make sure the guitar was there and had me hold as he called the Tampa Sam Ash location.
The guitar was there and Rich put a hold on it as I gave him my credit card information.
He even called me back just to let me know there was a slight rip in the original box in came in and asked me if that was acceptable.
He had the guitar shipped, provided me with the tracking number and guitar arrived on time for Christmas.
He gave me exceptional customer service and went the extra mile to make sure I got this on time.
I cannot say how much his hard work made my experience with Sam Ash a wonderful experience.
In this day and age, most customer service is going down hill, but Rich was truly the exception.
As far as I am concerned,he deserves a raise and promotion!!!!!!!
Thank you from a truly satisfied customer.