I just wanted to write you to let you know that you should recognize one of your employees, Dana Dechaby.
I recently purchased a Gibson ES-335. When it arrived, the glue on the pick guard proctective cover had
baked onto the pick guard (this was a 2012 NOS guitar). As soon as I called about the issue, Dana jumped in and
made the situation right.
When you find a stand up guy in the guitar business, you stick with them.
I’ve been in sales most of my life and Dana has the right stuff.
He is a good listener, asks great probing questions, knows his products
and builds a great deal of rapport and trust
Because of the great customer service I received, I called Dana back this week and ordered a new
Fender Elite Telecaster. Dana is an asset to your company and I just wanted to tell you he is the reason
why I came back to Sam Ash for my guitar purchase.