Great Customer Service

PLEASE BE ADVISED THAT MY NAME IS WAYNE M. AND I HAVE BEEN A PROFESSIONAL DRUMMER FOR OVER 40 YEARS AND HAD THE PLEASURE OF WORKING WITH YOUR EMPLOYEE BILL FINOCCHIARO ON 2-17-13. NORMALLY AT MY LEVEL THERE IS VERY LITTLE THAT THE AVERAGE SALES PERSON CAN DO FOR ME BECAUSE MOST OF MY EQUIPMENT IS CUSTOM MADE AND MY REQUIREMENTS ARE VERY SPECIFIC AND UNIQUE. HOWEVER; BILL WAS ABLE TO SPEND THE TIME AND HELP RESOLVE A PROBLEM THAT I HAD WITH MY BASS DRUM PEDAL. I HAD JUST LEFT ANOTHER MUSIC STORE DOWN THE STREET AND WAS APPROACHED BY THE GENERAL RESPONSES THAT MOST STORES HAVE STATING THAT WE DO NOT HAVE AND MAYBE WE CAN ORDER FROM THE MANUFACTURER,BUT CALL ME TOMORROW TO REMIND ME???
I HAVE PERFORMED WITH JOEY DEFRANCESCO, PAPA JOHN,RICHARD GROOVE HOLMES,CHARLES EARLAND,JIMMY MCGRIF, O’JAYS, FIVE STAIRSTEPS AND MANY OTHER ARTIST AND GROUPS AND CURRENTLY WORK WITH BOOTSIE BARNES AND SAM REED.I USE TO DEAL WITH SAM DIAMICO HOWEVER;HE IS NO LONGER WITH US SO THAT CUSTOM SERVICE IS FAR AND RARE TO FIND.
YOU HAVE A GREAT EMPLOYEE WORKING FOR YOU AND HE IS VERY KNOWLEDGEABLE ABOUT HIS WORK AND ITEMS THAT HE SELLS.
PLEASE LET HIM KNOW THAT I REALLY APPRECIATE HIS DEDICATION.
ALSO, THERE WAS A YOUNG KID THAT WANTED A DRUMSET AND HIS MOTHER WAS LOOKING AT SOME K-MART STUFF AND BILL TOOK THE TIME TO EXPLAIN WHAT A GOOD SET OF DRUMS VS. TOYS AND HE ALSO DEMONSTRATED SOME DRUMMING AND HAD THE KID SIT BEHIND THE SET AND PLAY THEM AND I KNOW THAT HE SOLD THE KIT BASED ON HIS KNOWLEDGE AND TAKING THE TIME TO EXPLAIN WHY THEY SHOULD PURCHASE THE SAM ASH EQUIPMENT.