Dear Sam Ash,
I wanted to just tell you how impressed I am with Sam Ash music, in particular, Jimmy Agnello and more specifically, you!
12 years ago I bought what I thought was a Clapton Signature Fender Strat. I was very happy with the deal. To make a long story short, I had to sell it, but being a part/piece guitar, I was getting offers at $150 or below. I really thought I was stuck with a fake Strat.
I wrote Jimmy Agnello and explained. He promptly called you and I understand that you were very quick to basically say, this guy’s had enough problems, just give him what he paid in store credit. Jimmy, e-mailed me as soon as he found out and arranged a meeting for him and me to get together and resolve the issue. I was hopeful, but still anxious that this meeting could turn into something worse where I would have to fight go to fight for a fair solution or worse, go to court.
Jimmy came out of the back room and greeted me with a handshake and a hearty smile and assured me, things would be worked out fairly. Within minutes, he had informed me that I would be receiving store credit for the total amount that I spent… no questions asked. This kind of service just doesn’t happen, now a days. I so appreciate that you took time out of your busy day to deal with a problem that was 12 years in the past. Anyone else might have argued some “lawyer speak” and shut me down solid. You and Jimmy actually saw me as an individual that truly deserved to be heard and I thank you whole heartedly for that (and I have to give a shout out to my wife who had kept the receipt for 12 years! lol.)
In closing, I just want to say that people like you and Jimmy are far and few in between and you deserve any good will that comes your way. Godbless you guys and I wish you both a long, joy filled life.