Dear Sam Ash:

I would like to praise the professionalism and customer service skills of rep. David Haley. A couple of weeks ago he placed my order for a Fender Artists Series G.E. Smith Telecaster. Although the guitar arrived in a timely manner, it contained some defects which caused me to return it for a replacement. Sam Ash did not have another G.E. Smith in its warehouse, so Mr. Haley contacted Fender directly with a special order for this model. It arrived the other day and I’m very pleased to say that it is in perfect condition – a wonderful Tele with no issues whatsoever.

Thanks to Mr. Haley’s responsiveness in this matter, I am encouraged to continue doing business with Sam Ash.

Sincerely,