Dear Mr. Ash,

I want to commend you and your organization for the great job an employee at your Castleton Store in Indianapolis did. His name is Memphis. He really listened to me, was patient and helpful. He ordered a ukulele for me he said he thought would be right. (Skipping details here.) I’ve received it. it is a beautiful instrument, better than I could imagine and the sound is stunningly beautiful, also better than I could have imagined. Because of the time he spent, the fact-finding he did, his familiarity with your products, and musical knowledge, I am a very satisfied customer and would recommend your store and specifically Memphis to anyone I meet.

Thank you so much!