Dear Mr. Ash,

I’m a hobby guitar player – have been since I was a teenager in the early 1970s. Used to be, I would cut grass all sumer long to buy a cheap Les Paul or Tele knock-off. Now that I’m older and don’t have any time to play, I am finally able to buy the guitars I’ve wanted all my life. The guys in the guitar department at your Madison, TN store, helped make that dream come true for me this weekend. I’m the very proud owner of a 2008 Gibson VOS Les Paul.

Unlike every other guitar store here in Nashville, the salespeople in your store were relaxed, friendly, helpful, and didn’t seem to mind that I wasn’t trying to impress anybody with my shredding. It was a very welcome and unexpected break from the usual.I was allowed to play all the Pauls for as long as it took for me to realize that I had found the one. Daniel was very helpful in my selection process. While he obviously knows a LOT about Gibsons, he never made me feel stupid for what I didn’t know or couldn’t play. His manager, Joe Huettner, closed the deal with me with an offer I couldn’t refuse.

Everybody complains, so it’s important to me that you know what an awesome job your team did for me. I’ve already told them. Rest assured, even though your music store is the furthest one from my home here in Nashville of all of them, it is going to be my new number one go-to store for gear.

Thanks for running a top-shelf organization.

Warm regards,