To Whom it May Concern,
I recently bought a guitar from Sam Ash (on ebay) and that’s when I contacted Freddie “G”. Freddie was extremely helpful through this process. I emailed him with questions and he responded quickly and professionally with accurate answers to my questions. I even heard from him on a Sunday when I assumed he was not at the store. When the guitar arrived the pickup was not working and Freddie arranged an appointment with John (the techie) at the Franklin Mills store. I met John at that store and he installed a new pickup in a timely manner (while I waited). The service couldn’t have been better and Freddie “G” made it all happen. Because of him I have become a Sam Ash customer for life!
Thank you Sam Ash but most especially thank you Freddie “G”.