Dj- bassist- band manger from Naugatuck CT.
I am also a long time Sam Ash customer. This past Saturday I was performing at a charity event in my town , When my amp blew. I was instantly in panic mode , hundreds of people there not to mention I had to dj my cousins wedding on the following day. Knowing that I hadn’t had the Amp for a year I freaked and called New Haven Sam Ash where of course I bought it. The manager there a very nice man Mr . William Morello , Helped me and saved me. He saved my reputation, my livelihood ( even thought I did both gigs this weekend for free ) and from debilitating stress. The event that he helped me with on Saturday was a fund raiser for ST. Judes , organized by 2 local high school students to raise funds. On Sunday I had to DJ a Free wedding for my dear cousin . 200 people. If Bill From the New haven store did not help me out quickly and instantly, the word disaster would have been a personal understatement.
I write this to you to give respect, thanks and praise to this man. He makes me see the heart of Sam Ash. He is a good man who is a good reflection on this company. Customer service is the most important thing in business, and Mr. Morello personified this to me. I will sing both his , and Sam Ashes praise on social media. If my input as a customer means any thing , then Long live Mr Billy Morello.
You have a satisfied , relieved , thankful customer for life. I ask that you please relay this message to Billy in New Haven.