Alan Thomas was very pleasant and eager to assist on the phone. He was an absolute gem, and he made my experience with Sam Ash a great one! Alan gave me his direct extension so that if I had any further questions, I could contact him directly. He even sent me a follow-up email after we hung up the phone with his contact information and his hours! Please extend my gratitude for his excellent customized customer service, pleasant attitude and attention to detail. He made me feel like I was the most special customer Sam Ash has ever had! You have an excellent employee on your hands, and we need more customer service representatives like him out there. 🙂 Thanks again!