I was not sure who I was supposed to write this to, but I needed to bring this to the attention of the Head of Sam Ash. Your employee Michael Campbell is nothing but the definition of customer service. Over the past week I have been trying to figure out what speakers to buy. I have had to ship things back and make an exchange, because I was not happy with the original speakers which were not what I wanted. I called your help line to get some insight on what I should be looking for and that is when I spoke to Mr Campbell. He went above and beyond trying to help me. He patiently explained and reexplained different speakers to me. Many times I had passed him of to our IT guy so he could explain it again. Mr. Campbell was so patient and helpful that I am so impressed. This employee needs to be recognized for the amazing job he is doing. I will defiantly be going back to Sam Ash for any of my musical needs and this is because of the wonderful customer service I received from Michael Campbell.